LinkedIn

Time to Shift Focus: From Eliminating Detractors to Creating Promoters

Time to Shift Focus: From Eliminating Detractors to Creating Promoters

Why do detractors get all the attention when creating promoters is what really boosts profits and inspiration?

By Fred Reichheld

  • 1 min read

Article

Time to Shift Focus: From Eliminating Detractors to Creating Promoters
en
December 04, 2024
Tags

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.